About the Role
As a Customer Success Manager at Cloud Office, you will be responsible for ensuring the long-term success and satisfaction of our existing customers. You will take ownership of the customer relationship, guiding them through onboarding, adoption, and ongoing value realization. Your focus will be on building strong partnerships, driving product engagement, and identifying opportunities for cross-selling and upselling across our solutions.
This is an exciting opportunity to make a measurable impact on customer retention, revenue growth, and overall customer experience within a dynamic, fast-growing organization.
What You’ll Do
- Serve as the primary point of contact for existing customers, ensuring a smooth transition from Sales to Customer Success.
- Build strong, long-term relationships with key stakeholders to deepen engagement and satisfaction.
- Conduct regular check-ins, business reviews, and strategic conversations to understand customer goals and challenges.
- Identify opportunities to expand customer usage through cross-selling and upselling relevant solutions.
- Proactively monitor account health and usage trends to recommend optimizations and additional products.
- Collaborate with Sales to support expansion opportunities and renewals.
- Maintain deep knowledge of Cloud Office offerings.
- Stay informed on industry trends to provide strategic insights and help customers stay ahead.
- Act as a trusted advisor by recommending tailored solutions.
- Partner with technical and support teams to address customer concerns, ensuring timely and effective resolution.
- Escalate critical customer issues while maintaining strong communication throughout the process.
- Work closely with internal teams to deliver an exceptional customer experience.
- Track customer activities, health scores, and growth opportunities in the CRM.
- Prepare reports on customer satisfaction, expansion opportunities, and retention metrics.
What We’re Looking For
- Previous experience in Customer Success, Account Management, or post-sales roles (preferably in tech).
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
- Strong relationship-building, communication, and consultative skills.
- Ability to understand complex solutions portfolio and identify upsales opportunities.
- Proven ability to manage multiple accounts while driving retention and upsell outcomes.
- Self-motivated, proactive, and comfortable in a fast-paced, customer-facing environment.
- Fluency in Greek and English.
