Technopolis - AI-Powered Chatbot Expansion
Faster responses and improved customer satisfaction
Ability to handle higher inquiry volumes
Reduced operational costs and improved efficiency
Scalable service to meet demand
Challenge
Technopolis relied on a traditional, pre‑defined chatbot with limited functionality, hindering engaging, helpful customer interactions and failing to meet growing client expectations.
Solution
Cloud Office implemented an AI chatbot using Dialogflow, Vertex AI, Gemini and BigQuery. The chatbot provides personalised human‑like responses, 24/7 availability and real-time customer insights, improving customer experience and scalability.
Result
The chatbot improved customer satisfaction with faster, accurate responses and reduced wait times. It streamlined operations, enabling higher inquiry volumes and freeing agents for complex tasks. The solution reduced costs, boosted efficiency, and supported seamless scaling to meet customer needs.
“The implementation of our new AI-based chatbot has significantly improved our user experience. It analyzes customers’ queries in real time and recommends relevant products. At the same time, the workload of our customer service team has been reduced, allowing us to optimize our resources. Overall we now can provide faster and more accurate responses, and a more efficient sales workflow."
Proven results. Real-world impact.
"We rely on Cloud Office's expertise which has been instrumental in optimising our Google Workspace deployment. Through their guidance, we improved our efficiency, collaboration, and overall operations. Therefore we're looking for their partnership in further projects."
BTP - Enhancing Productivity with Google Cloud
Improved productivity via automated transcription
Enhanced collaboration and communication
Simplified administration and scalability
Enabled remote work and better customer service
“With the consistent technical support provided by Cloud Office, we worked tirelessly and managed to make the new system a reality in a matter of months.”
Economedia - Centralizing data for insights
Advanced data warehouse serves as single source
Improved business outcomes and data-driven decisions
Cost-effective scalable storage
Streamlined data management and analysis
"We partnered with Cloud Office during a pivotal phase of our development. Their experience and expertise helped us leverage the full potential of Google Workspace in all aspects relevant to us - licensing, identity management, collaboration and enterprise security. The professional services we have received are competent, responsive and proactive which are the core of a long lasting relationship."
Dronamics - Google Workspace Journey
Fully operational secure Google Enterprise environment
Reduced total cost of ownership
Improved compliance and security
Integrated SSO and device management
Butler - United Google Workspace
Unified environment with single accounts per user
Redesigned file architecture
50% cost saving
43% security posture improvement
"With the Cloud Office professional services and expertise and the out of the box integration between Google Workspace and AppSheet, we were able to significantly improve the entire work process and reduce complexity, thus enabling our team to focus on what matters"
DSP Law Office - Success Story
Unified interface to capture and track work
Convert records into invoices quickly
Streamlined billing and time tracking process
Historical data visualised via dashboards
From business challenge to tangible outcome
Migrate, build, and grow with secure, scalable, and cost-efficient cloud solutions. Transform and automate every process.